TERMS AND CONDITIONS
To make your time with Logan Limousine an enjoyable one, we ask for your
cooperation with the following: Logan Limousine will strictly enforce State
and Federal Laws and will maintain a zero tolerance compliance policy that
no alcoholic beverages can be consumed or used by any person not of legal
drinking age. All U.S. law enforcement agencies have absolute power to stop
any motor vehicle for administrative searches. If contraband is aboard, even
in negligible quantities without the chauffeur's knowledge, they can seize
and forfeit this vehicle to a local government agency. All law enforcement
agencies are aggressively enforcing this policy. Therefore no person will
bring contraband aboard vehicles that are owned or operated by Logan
Limousine. Logan Limousine will not be responsible for injuries that may
occur due to horse playing while the vehicle is in motion or at a
standstill. The purchaser on the front of this contract is responsible for
his or her guests.
Logan Limousine reserves the right to terminate this or any other contract
for noncompliance of the above requests, especially if renters do not follow
chauffeurs requests in order to obey the rules in this contract. No smoking
is allowed in our vehicles. Any deposits (cash, checks or credit card
authorization) will be non-refundable for any reason, if any cancellation
occurs from renter's side. Deposits are charged on the credit card you
provide with this contract. Taxes are applicable with all credit card
transactions so balance due amounts above may by slightly off. The open
balance is due immediately at the beginning of the agreed job. The renter
authorizes the immediate 20% deposit & the final payment, states that she/he
is the authorized purchaser for this rental contract, the authorized
cardholder for the given credit card, responsible and liable for payment of
the total amount, per cash, credit card or money order. No personal or
business checks will be accepted.
As with all contracts, the rental contract between the mentioned person as
renter and I Logan Limousine is made with the information and the terms
given to us. Contracted price is set for contracted pickups, addresses, time
and number of passengers. As indicated in the contract, any extra passengers
traveling in the vehicle are subject to extra charge. All of the given
information from the renter is binding and cannot be changed without Logan
Limousine acceptance. If the contract is cancelled or accepted after it is
signed, Logan Limousine is still authorized to collect the remaining balance
in full, if the car was not re-rented again on the cancelled date for the
same or higher amount. We will reserve the said date upon the approval of
the purchaser's credit card as per telephone conversation. The credit card
holder gives authorization to use the credit card information over the phone
/ fax / internet in combination with a signed contract. It is agreed that it
is not necessary to obtain a signed credit card slip, as the reservation is
made over the phone / fax / internet. Proof of identity of the purchaser
using said credit card must be supported by the signed contract / credit
card authorization via fax or in person. At time of pickup we need the
credit card, state identification of the purchaser that authorizes the
transaction for the signed contract. If the purchaser cannot provide all of
the above items at the time of pickup, Logan Limousine will not start the
job, as we have no proof of the legal possession of the credit card.
Therefore the risk of not getting paid will give us the right to cancel. The
purchaser is still fully responsible to pay the total amount as he failed to
provide the above requirements. Contracted price is set for contracted
pickups, addresses, time and number of passengers. As indicated in the
contract, any extra passengers traveling in the vehicle are subject to extra
charge. Logan Limousine rates are billed, including, applicable fees / taxes
and a 20% Chauffeur service charge. If you feel that you would like to
provide an additional service charge it is at your sole discretion. If, you
choose to provide an additional cash service charge; it is at your sole
discretion, and is only in addition to the 20% you have already paid for.
You will not receive a full or partial refund for the 20% service charge by
providing a cash tip to the Chauffeur.
Logan Limousine cannot guarantee the availability of overtime. We are not
responsible for lost/not received confirmations when booking via internet.
Some clients have Spam blockers on and sometimes confirmations don't get
through. It's customer's responsibility to call and get a confirmation
number. It is of particular importance that the purchaser makes allowances
for anticipated delays and adheres to the agreed time schedule. In the event
that the purchaser wants to change the time of the itinerary, they may do
so, only if Logan Limousine can accommodate other clients that booked with
Logan Limousine prior to or after the said time. The purchaser further
agrees to pay additional charges incurred such as overtime, tolls, parking
etc. Overtime for airport jobs is charged in 30 minute increments, extra
stops are charged $20 - $40. If customer fails to show at designated pick up
location (NO SHOW), the full amount of contracted time will be charged. On
all reservations you will be considered a no-show at 30 minutes (1 hr for
Intl. Arrivals requiring Customs Clearance) past your scheduled pick-up
time; if you have not met your Chauffeur or contacted us by phone, you will
be charged in full for the reservation. We track arrival time with most of
the airlines. Some airlines don't have automated arrival system in which
case we can not track the flight. If we can track the flight, we send the
driver accordingly to the scheduled arrival time. We are not responsible for
any flight time changes accured once the driver gets to the airport. In that
case waiting time is applied while the driver waits for the delayed
passenger to come in. To avoid being charged as a no-show, do not leave your
location without contacting Logan Limousine by phone. On all the other
limousine transfers or packages Logan Limousine provides up to a 10 minute
grace period at pick-up; before wait time charges apply at the hourly rate
of the vehicle + 20% service charge billed in 1 hour increments (1 hour for
14 - 26 pass limousines). Logan Limousine is not responsible for traffic
encountered during vehicle rental time and any delays caused by directions
instructed to the driver by passengers. Point to Point Transfers include all
Airport Transfers, Cruise Port Transfers, Point A to Point B Transfers and
all non hourly reservations.
AT THE CHAUFFEUR’S DESCRETION, THE PURCHASER AGREES TO BE FULLY LIABLE
FOR ALL CHARGES THAT MAY INCUR.
- $ 20.00 per broken glassware
- $ 500.00 per damaged seat, $ 300.00 per damaged carpet, $ 750.00 per
damaged mirror
- $ 100.00 minimum for extensive cleanup (spills, etc.)
- $ 150.00 detailing and wax (due to sickness-exterior)
- $ 100.00 shampoo and disinfecting (due to sickness interior)
- $ 300.00 minimum for each burn hole, rip or tear to upholstery
- $ 200.00 minimum for each act of vandalism
- $ 2000.00 opening a Car Door into another Vehicle or Stationary
Object
- Triple charge of above listed amounts for all removed / stolen items
from vehicle Downtime subject to loss of revenue, per each hour lost as
stated in contract Logan Limousine recommends that all and any personal
valuables be removed from the vehicle when unattended. We will not be
held responsible for any lost, stolen, or damaged articles
The purchaser authorizes Logan Limousine to charge any additional charges
after they have rendered services to the purchaser's credit card as
supplemental charge. A 20% service charge will be added to your total charge
as well as 9% service surcharge. If cash payment is selected, the payment is
due at the beginning of the rental time. Customer agrees to have Logan
Limousine get an authorization for the above credit card and amount, for the
event stated above. Logan Limousine is not responsible for items that are
left in the vehicle, lost or damaged. Logan Limousine reserves the right to
charge a delivery fee for returning lost items if found. The rate will be
equal to the rate of an Airport Transfer to your location plus 20% Chauffeur
service charge. Logan Limousine Chauffeur's will assist with luggage at a
client's request, but assume no liability for doing so.
If any payment due hereunder will be unpaid (10) ten days after the due
date, hereon Logan Limousine will have the right to add and collect late
charges with interest at maximum rate allowed by law. All such sums are due
and owing with any other expenses, (filing fees, court cost, and reasonable
attorney fees, etc.). Necessarily injuries by reason of such non-payments, I
the credit card holder / purchaser agree to pay Logan Limousine upon signing
of this contract. I am satisfied with the terms and conditions above and
fully understand and agree. If, for any reasons, I am not fully satisfied
with the services I receive, I have 10 hours after the completion of the job
to file a complaint in writing. If Logan Limousine does not receive my
written complaint in the above stated timeframe, I agree that there is no
valid complaint and I am fully satisfied with the services I received.
Filing a written complaint, insures both parties, that it is fully
understood what the problem was, and should help Logan Limousine to assist
the purchaser in any kind of reimbursement. The purchaser will be contacted
within a week of the complaint to settle the matter. I understand that this
is a separate case from the main contract and therefore have no dispute in
general against Logan Limousine and the payment I authorized.
Since Logan Limousine offers high-tech-equipped vehicles, sometimes heat
and excessive use of all power-operated equipment might be subject to
temporary failure. This will of course not interfere with the safety of the
vehicle itself and therefore will have no effect on continuing or paying of
the contracted trip. Logan Limousine guarantees, that all our vehicles are
constantly checked to keep the highest possible standards and eliminate such
failures as much as possible. Logan Limousine agrees to send the requested
vehicle as offered in the contract. We have the right to upgrade the
vehicles or switch the vehicles in case of emergency breakdown or if
vehicles were in accidents. As stated, this will only happen in emergencies,
and to upgrade, never downgrade. If no upgrade is available, Logan Limousine
gives the customer the right to downsize the vehicle and receive additional
discounts if wanted. No additional charges will occur on customer side if
upgrade is made without customer request. If switching occurs in the same
category, or upgrades are made, it will not affect the contract and / or
payment of contract. Customer's therefore accepts that replacement limousine
may be substituted if contracted limousine becomes unavailable for any
reason.
If any of our above guarantees or contracted terms cannot be met due to
conditions outside of our control, including weather, accidents and any
other acts of god, including, but not limited to traffic congestion, road
closures, accidents, flight delays, weather delays, road closures etc., we
will use our best efforts to notify the customer of these conditions and
resulting delays or changes. Logan Limousine reserves the right to terminate
any reservation without refund, if the Operator or the Dispatcher on duty
feels that the Renter and /or Party of the Renter is putting the Operator or
the mode of transportation or the Renter/and/or Party of the Renter in
danger of injury. Or, if the Renter and/or Party of the Renter are in the
possession of any illegal material and/or substance, this service will be
canceled without refund. This is without exception.
By making/modifying any online reservations or requests, I'm providing a
legal signature(s) electronically and authorize Logan Limousine to honor
Electronic Signature(s). As such, I assume full responsibility for any and
all payments, services etc., made by Logan Limousine in reliance upon the
Electronic Signature(s). I agree to hold Logan Limousine harmless for any
and all losses or illegal charges I or any other person or entity may
suffer, including all expenses incurred, without limitation attorney's fees,
arising out of misuse or unlawful or unauthorized use of such actual or
purported e-signature(s).